Customer Care

We Are Here to Help

Got stuck during registration? Confused about withdrawal methods? Cannot find the IPL match you want to bet on? Relax. PlayWinBuzz customer care is available 24/7 to solve every problem.

We are not some overseas call center reading from a script. We are cricket fans who understand what you need. Our support team knows the platform inside out. They have placed bets themselves. They can guide you through anything.

How to Reach Us

WhatsApp Support (Fastest Way)

Message us anytime at our official WhatsApp number . Most queries get resolved in under 5 minutes. Send screenshots if you face technical issues. Our team replies in Hindi or English-whatever you prefer.

WhatsApp works best for: Account verification questions, deposit/withdrawal issues, betting rule clarifications, bonus activation help, and urgent match-day problems.

Email Support

For detailed queries or complaints, email us at support@playwinbuzz.com . We respond within 6 hours. Attach documents if needed for ID verification or payment proof.

Email works best for: Formal complaints, account security concerns, partnership inquiries, and detailed technical issues.

Live Chat on Website

Click the chat icon on our website bottom-right corner. Connect instantly with a support agent. Perfect for quick questions while browsing.

Live chat works best for: Pre-registration questions, odds explanations, platform feature demos, and general information.

Common Questions We Solve Daily

"My deposit is not showing" - Usually reflects within 2-5 minutes. Check your transaction ID. Share it with us on WhatsApp. We track it immediately.
"How do I withdraw my winnings?" - Go to your account section. Click 'Withdraw'. Enter amount and bank details. Money reaches your account in 30 minutes to 2 hours during working hours.
"I forgot my password" - Click 'Forgot Password' on login page . Enter your registered mobile number. You will receive a reset link or OTP.
"Which cricket ID should I choose?" - Depends on your preference. We explain differences between Lotus365, Lord's Exchange, Tiger Exchange, and other options. Each has slightly different odds and game varieties.
"Are bonuses automatically added?" - Welcome bonus gets added after your first deposit. Refill bonuses apply automatically when you reload your account.

Support Timings

Here is the honest truth: we are human, not bots. While we try to be available 24/7, response time might vary:

9 AM to 11 PM: Instant replies within 5 minutes on all channels.
11 PM to 9 AM: WhatsApp responses might take 15-30 minutes. Email responses come by morning.
Match Days (especially IPL): Extra staff on duty. Expect super-fast support because we know you need help when the match is live.

What We Need From You

To help you quickly, keep these details ready: Your registered mobile number, transaction ID (for payment issues), screenshots of error messages, approximate date/time when the issue happened, and your betting ID or username.

Our Customer Care Promise

Every query gets a response. No question is too small. Whether you are a new user depositing ₹500 or a regular player betting thousands, you get the same respect and attention.

We admit mistakes when they happen. If we mess up, we fix it fast. We compensate for genuine platform errors. Your trust matters more than any single transaction.

Prevention is Better Than Cure

Check our FAQ section first. Many common questions have instant answers there. Watch our tutorial videos on how to register, deposit, bet, and withdraw.

Still confused? Contact us. We prefer answering your questions before you face problems.

Feedback Makes Us Better

Had a great experience? Tell us. Faced an issue? Tell us more loudly. We read every review. Your feedback shapes our service improvements.

Good customer care builds long-term relationships. We are not here for quick money. We want you to bet with PlayWinBuzz for years. That only happens when you feel supported and valued.

Have a question right now? Go ahead - message us on WhatsApp. We are waiting to help.