Privacy Policy

Your Privacy Matters to Us
PlayWinBuzz collects and uses your personal information to provide cricket betting services. This privacy policy explains what data we collect, why we need it, how we protect it, and your rights regarding your information.

We respect Indian privacy laws and data protection standards. Your information is never sold to third parties for marketing purposes.

Information We Collect

During Registration:
When you create your PlayWinBuzz account, we collect: full name, mobile number, email address, date of birth (to verify age), and residential state (to check betting legality).

During Verification:
To prevent fraud and comply with regulations, we may request: government ID (Aadhaar, PAN, Passport, or Driving License), bank account details for withdrawals, and payment wallet information.

Automatically Collected:
When you use our platform, we automatically collect: IP address and device type, browser information, betting history and transaction records, login times and frequency, and pages visited on our website.

Optional Information:
You may choose to provide: profile picture, cricket team preferences, and communication preferences for promotions.

How We Use Your Information

Service Delivery:
Process your registration and create your cricket ID. Connect you to betting exchanges. Handle deposits and withdrawals. Provide customer support. Send bet confirmations and account updates.

Security and Fraud Prevention:
Verify your identity and age. Detect suspicious betting patterns. Prevent multiple accounts from same person. Protect against unauthorized access. Investigate disputes and complaints.

Improvement and Communication:
Analyze platform usage to improve features. Send promotional offers and bonuses (you can opt out). Notify you about new games or betting markets. Conduct customer satisfaction surveys.

How We Protect Your Data

Encryption:
All sensitive data transmission uses SSL encryption. Your passwords are hashed and never stored in plain text. Payment information is encrypted and stored securely.

Access Control:
Only authorized PlayWinBuzz staff can access your personal data. Access is logged and monitored. Different staff levels have different access permissions.

Data Storage:
Your data is stored on secure servers with firewalls and intrusion detection. Regular backups prevent data loss. Servers are located in facilities with physical security.

Third-Party Security:
We work only with reputed payment processors and betting exchanges. All partners follow data protection standards. We verify their security practices before partnership.

Sharing Your Information

We share your information only in these situations:

With Betting Exchanges:
Your cricket ID registration requires sharing basic details (name, contact) with exchanges like Lotus365, Lord's Exchange, or Tiger Exchange. This is needed to create your betting account on their platforms.

With Payment Processors:
Bank account or UPI details are shared with payment gateways to process deposits and withdrawals. They handle your payment securely and report transaction status to us.

Legal Requirements:
We may disclose information if required by law, such as court orders, government investigations, or regulatory audits.

Business Transfers:
If PlayWinBuzz merges with another company or sells assets, your data may transfer to the new owner. You will be notified of such changes.

We never sell your data to advertisers or unrelated third parties for marketing.

Your Privacy Rights

Access Your Data:
Request a copy of all information we hold about you. We will provide it within 30 days in readable format.

Correct Your Data:
Update incorrect information through your account settings. Contact  support   for changes that require verification.

Delete Your Data:
Request account deletion and data erasure. We will delete your information within 30 days except where we must keep records for legal compliance.

Opt-Out of Marketing:
Unsubscribe from promotional emails or SMS. You will still receive important account-related messages.

Data Portability:
Request your betting history and transaction records in a portable format. Useful if you want to switch platforms.

To exercise any of these rights, email  privacy@playwinbuzz.com   with your registered mobile number and request details.

Cookies and Tracking

PlayWinBuzz uses cookies to remember your login, save your preferences, and analyze website traffic. You can disable cookies in your browser, but some features may not work properly. We do not use cookies to track you across other websites.

Children's Privacy

PlayWinBuzz is strictly for users 18 years and above. We do not knowingly collect information from minors. If we discover a minor has registered, we will delete that account immediately.

Parents: if you believe your child has provided information to us, contact  privacy@playwinbuzz.com   immediately.

Data Retention

We keep your account data while your account is active. After account closure, we retain data for 5 years for legal and audit purposes, then permanently delete it. Transaction records may be kept longer if required by financial regulations.

Changes to Privacy Policy

We may update this policy to reflect legal changes or new features. You will be notified of significant changes. Continued use means you accept the updated policy.

Contact Us

Questions about how we handle your data? Contact our privacy team at  privacy@playwinbuzz.com   or message us on  WhatsApp .

Your privacy is not just policy-it is our promise.